Terms and Conditions (Customers)

Vocabulary

• 'Agreement' refers to these Terms and Conditions.
• 'Company' means the entity that provides independent research and writing services to Customers according to the defined terms laid out in this Agreement.
• 'Writer' is the person, who has agreed to work with the Company on a freelance basis to provide research and writing services under the Company's terms.
• 'Customer' is the person who places an Order with the Company to obtain the Product according to his or her requirements and governed by the defined terms and conditions laid out in this Agreement.
• 'Order' is an electronic request of a paid service from the Customer for a particular Product and/or service.
• 'Product' is a document in an electronic format that is the final result of Order completion.
• 'Product Revision' is an edited version of the original Product initialized by Customer.
• 'Support Team or Support' is the part of the Company's organizational structure with the mission to assist and coordinate the Order process.

Terms of Use

• All products are only meant to assist clients and should be properly and adequately referenced when used. Everything provided by the Company is intended for research/reference purposes only.

Privacy Policy

The Company is committed to protect the privacy of the Customer and it will never resell or share any of Customer's personal information, including credit card data, with any third party.

Certain pages on the Company's web site require the Customer to provide the Customer's name, e-mail address, home address or phone number (for example, when filling in the order-form). The Company does not use this information for any other purpose than verification and to contact the Customer with regards to the Order. Information provided by the Customer for the Order and any additional files needed for Order completion immediately becomes visible to the Writers once the Order is paid. The Company is not responsible for the information voluntarily disclosed by the Customer when placing an Order and prohibits the Customer from including any personal or billing information (i.e. Customer's phone number, email address etc.) as well as disclosing the Customer's identity to the Writer.

Nature of Product and Terms of Usage

The Company offers a service that locates suitably qualified experts for the provision of independent personalized research and writing services provided to the Customer as a unique reference that is designed to assist in the completion of the Customer's assignments or academic obligations. Thus, it is understood that the Company does not make any guarantees regarding Customer's grades as an outcome or consequence of submission of the Product to any academic institution. The purpose of this Agreement is strictly to provide the Customer with an original reference document or related services according to the Customer's instructions. The Company is also not responsible for failure on the part of the Customer to learn the material covered by the Product or improper usage of research contained therein.

Order Process

Placing an Order. When completing an Order form, it is the sole responsibility of the Customer to register using a valid email address. There may be multiple occasions during Order preparation when establishing contact with the Customer is crucial. Failure to provide a valid email address may affect Order completion and will result in a violation of the terms and conditions of this Agreement. This may lead to forfeiture of any claim to the implied warranty or guarantee by the Customer.

The Company cannot begin working on the Customer's Order until the Customer has paid for the entire amount of the Product(s) and/or service(s). The Company is not liable or responsible for the failure of a Customer to pay on time. The Customer must be precise and attentive when completing the Order form.

Instructions. Because the Company works based on Customer's instructions, these instructions must be clear and precise. If the instructions are not clear and additional instructions are needed to complete the Order, but are not provided within the required time schedule, the Company cannot fulfil any implied warranty or guarantee and it shall not be held responsible. The Customer is advised that once the Order is completed any revision request must only be based on the initial requirements and description of the original Order. Any changes from the initial instructions of the Order will be considered "editing". This is an additional service and the Company will not conduct any free revision request that is different or deviates from the original Order requirements and/or description. Instructions and additional requests must be sent before a Writer is assigned to the Customer's Order. Failure to meet this requirement will result in a violation of this Agreement and forfeiture of any claim to the implied warranty or guarantee.

Sources. The Writer is allowed to use any relevant source available for the completion of the requested assignment - books, journals, newspapers, interviews, online publications etc., unless the Customer mentions some particular sources to be used or others to be avoided. If the Customer needs specific sources that are crucial for the completion of the Order, the Company would expect the Customer to provide them with the initial Order instructions. Failure to do so will result in a violation of the terms and conditions of this Agreement and forfeiture of any claim to the implied warranty or guarantee.

Matching of the Academic Level. In the event that the desired academic level chosen by the Customer is the improper academic/quality level (either by accident or not), the Customer shall assume all liability for such error. It shall be the Customer's sole responsibility to choose the correct academic level that best fits the required assignment at the time of making the Order. If the Customer has made an error while placing an Order, then the Customer must contact the Company immediately for assistance.

Revision policy

The Free Revision policy is a courtesy service that the Company provides to help ensure Customer's total satisfaction with the completed Order. To receive free revision the Company requires that the Customer provide the request within fourteen (14) days from the first completion date of the Order/Product. If the Customer has missed the policy deadline, the Customer may choose to have the order revised but for additional payment or the Customer may place a new one for editing.

The Company reserves the right to limit the number of revisions or decline revision requests in cases such as, but not limited to: changes in initial order details, unreasonable return of the assignment, taking advantage of Writer and obvious abuse of revision option.

If the revision request violates original instructions, the Company has the right to decline it. If the request falls within mentioned guidelines, the Company will happily revise the Customer's Order to meet the initial requirements free of charge.

Satisfaction Guarantee

The Product ordered is guaranteed to be original and delivered in a timely manner.

The Company does not and cannot guarantee that editing, proofreading, formatting services will be plagiarism free.

If the Customer needs to cancel an Order, it may be made at any time prior to the completion of the Order.

In the unlikely event that the Customer is not satisfied with the Product or receives the Product after the specified deadline, the Customer may request a partial or full refund.

In case of a refund request due to bad quality of the Product, the Customer must provide strong reasons and examples to back up the claim for refund.

If the refund request is not received within seventy-two (72) hours after Order completion it is to be assumed that the Customer is satisfied with the Product and the Customer will not be eligible for any refunded amount.

In case a full refund is issued or Order becomes unpaid in circumstances where the service rendered has already been delivered, the Company retains full authorship for the Product completed and reserves the right to use, resell, distribute and share it to other third parties. The Customer is then not eligible to use the Product for whatever purpose.

The Company reserves the right to modify, amend, revise or otherwise change any and all provisions of this Agreement. The Customer expressly agrees to be bound by any subsequent modification, amendment, revision or changes as contemplated herein, by the continued rendition of services by the Company. It shall be the obligation of the Customer to review this Agreement for changes from time to time, since any changes are reflected in this section of the website.

Entire Agreement - This Agreement contains the entire stipulations between the Customer and the Company, and no statements, promises, or inducements made by either party or agent of either party that are inconsistent herein shall be valid or binding, unless expressly authorized under this Agreement. This Agreement may not be enlarged, modified, or altered except in writing signed by the parties and endorsed on this Agreement. This Agreement shall supersede all previous communications, representations, or agreements, either verbal or written, between the Company and the Customer.

Severability - It is understood and agreed by the Customer that if any part, term, or provision of this Agreement is held by the courts to be illegal or in conflict with any law of the state where made, the validity of the remaining portions or provisions shall not be affected, and the rights and obligations of the Customer shall be construed and enforced as if the Agreement did not contain the particular part, term, or provision held to be invalid.

Law Governing - It is mutually understood and agreed that this Agreement shall be governed by the laws of the place where the Company holds its principal place of business, both as to interpretation and performance, or in any other place at the determination of the Company.

Place of Suit - Any action or other judicial proceeding for the enforcement of this Agreement or any of its provisions shall be instituted in the courts of competent jurisdiction in the place where the Company holds its principal place of business or in any other place at the determination of the Company.